This privacy policy governs data collection within Neozoa Entertainment apps on any device and platform, including computers, mobile devices, or other media (each referred to as an “App” and collectively as the “Apps”, including all Neozoa Entertainment games). It also applies to any additional services related to our Apps or our website, such as customer support, social media, and community channels. We refer to all our Apps and related services collectively as our “Services”.
By using our Apps or interacting with our website or other services, you agree to the collection and use of your information in accordance with this privacy policy. If you have concerns about providing information to us or its use as described in this privacy policy, you should not use our Apps or other services.
This privacy policy was last updated on 26.07.2024.
Data Collection
When you use our services, we collect data about you. Depending on which of our services you interact with, we collect and process the following types of information:
- Information about how you use and interact with our Apps and other services.
- Information you provide to us when you fill out forms, answer questions, or complete surveys while using one of our services, or when you create an account with us, including your email address or when you invite friends to use our services.
- In certain jurisdictions, we collect your date of birth and/or age to comply with applicable local regulations.
- Location information (at the state or country level) of your device.
- The content of messages sent through our chat and messaging systems.
- If you contact us or respond to our messages, we keep a record of that correspondence. This includes your interactions with us on our social media channels.
- Information as further detailed in this privacy policy.
We collect device identifiers and other related information, including:
- The type of device(s) you use to access our Apps or other services, identifiers such as IP address, device identifiers, a player ID, and the country or region in which you are playing.
- How you use our Apps and interact with our other services (for example, which of our games you play, your progress in the games, session times and durations, purchases made).
If you purchase items in our mobile Apps through the App Store or Google Play, or purchase and redeem vouchers for our Apps, we do not collect or store any payment information from you.
Data Usage
We will use this information:
- to enable us to provide our services to you;
- to provide you with support when needed;
- to optimize our services for you and the device you use;
- for the other purposes mentioned in this privacy policy;
- to enable us to comply with applicable laws, prevent fraud, ensure compliance with our terms of use, or, if necessary, to defend, exercise, or establish our legal rights.
We analyze and use anonymized or aggregated data for product development and improvement of our Apps and other services.
Customer services
We use your data, including information from direct communication, to provide you with support through our customer service upon request. We will also use this information to contact you, such as for customer service purposes or to send you updates about our services. Lastly, we use your information to manage your account and relationship with us and to enhance your experience when using our services.
Social and community
We have multiple social media or community channels through which we communicate with our customers. If you choose to interact with these channels, we will receive and use your information in connection with these channels. We also reserve the right to repost your contributions on these channels.
Unacceptable behavior
We will use personal data to prevent fraud, crime, toxic, and abusive behavior. We monitor our services using various tools, including AI tools, to detect such activities. We will process your personal data to monitor your account for unusual usage behavior. If required, we will also share your information with fraud prevention agencies and other organizations, such as the police.
Neozoa Entertainment identifiers and profiles
When you use our Apps, either with or without creating an account, we provide you with a randomly generated unique identifier. If you choose to create an account, this identifier will be supplemented with your personal information and will become your Neozoa Entertainment profile. We can then identify you based on your personal information. Your Neozoa Entertainment profile and the information contained within it will be visible to other users of our services according to your settings. If you choose to create a Neozoa Entertainment profile and set your information to be publicly visible, it will be visible to your friends and other players worldwide.
Chat
Some of our services include a chat feature. Users of our chat services can send messages to other users or to our customer service. Your messages are used and stored by us to transmit your messages and to allow you and your recipients to view your message history. We reserve the right to monitor and review the content of your messages in accordance with applicable laws and regulations, including using automatic filters and/or AI tools, to prevent toxic and abusive behavior and to ensure you comply with our terms of use. We also reserve the right to terminate your use of our chat services or block the sending of a message for any reason. We will not use the content of your chat messages for other purposes.
Data Storage and Security
Neozoa Entertainment takes appropriate security and technical measures to protect your information from unauthorized access, loss, and misuse. Additionally, we require our partners who process personal data on our behalf to also take a range of security measures designed to protect your personal data and maintain an appropriate level of security. However, we cannot guarantee the absolute security of your information online and offline, as the Internet is inherently not a secure environment and the nature of security risks is constantly evolving. Therefore, you should always exercise caution when sharing your information online.
Neozoa Entertainment treats your personal information as confidential unless it is inherently non-confidential, such as publicly accessible information like user-generated content, leaderboards, and scores, or information you post or publish on social media.
We use servers and engage providers that are located in Frankfurt, Germany. We may transfer your information to jurisdictions outside of where you live.
User Rights
You have certain rights regarding your personal information and its processing by us. You can exercise these rights at any time by contacting us through one of the methods listed in the “Contact” section below. These rights include:
- Right to lodge a complaint to the supervisory authority (EEA/UK/Canada): We hope that we can satisfy queries you may have about the way we process your personal information. If you would like to discuss something with us, please contact us. However, if you have unresolved concerns you also have the right to complain to data protection authorities. You can bring the complaint in your province, country or member state of residence, place of work or where an alleged infringement of data protection law occurred.
- Right of Access. You have the right to access the data we hold about you and, in some cases, the right to access the content of that data. Please note that we may not be able to provide all requested information, for example, if the information contains another person’s personal data. If we cannot provide the requested information, we will endeavor to inform you of the reasons for this.
- Right to correct personal information. Should you realize that any of the information that we hold about you is incorrect, please contact us and we will correct it as soon as we can.
- Right of erasure. You have the right to request the deletion of some of the personal information we hold about you. When we delete personal data about you, we may still retain some or all of this information due to other obligations for different purposes, such as financial record-keeping, protecting or enforcing legal rights, or for technical reasons. Additionally, we will also retain your information in anonymized form.
- Account deactivation. If you have created an account with us, you can ask us to deactivate that account by contacting us.
- Data portability. In some circumstances, you have the right to request that your personal information is provided to you to transfer this to another data controller.
- Restriction of processing. In some cases, you have the right to request a restriction of the processing of your personal information, such as when you are disputing the accuracy of your data held by us.
- Right to object. You have the right to object to the processing of personal information about you which is processed on the grounds of legitimate interests.
Legal Basis
When we process your information, we do so lawfully in accordance with one of the legal bases set out under European data protection law. These are
- Contractual Necessity and Provision of Services. We process your personal information to deliver, provide, or support our services or any other functionality you request or enable. This includes using your personal information to:
- Provide the requested apps and services
- Support game functionality, such as chats
- Support purchases you make
- Manage your Neozoa Entertainment profile or account
- Provide customer service
- Ensure a fair gaming experience by using anti-fraud technologies.
- Legitimate Interest. We process your personal information when we have a legitimate interest. This includes processing your personal information for purposes such as:
- Analyzing, researching, and optimizing our Apps and other services;
- Troubleshooting and improving our current and future services;
- Providing exclusive content;
- Contacting you according to applicable marketing settings;
- Establishing, exercising, or defending legal claims.
- Consent. We process your personal information based on your consent, such as when you consent to:
- The storage of information on your device by us;
- Receiving newsletters, direct emails, and surveys about our services and products;
- Activating certain other marketing features.
(If we seek your consent to use your information for another purpose, we will clarify this at the time of collection and explain how you can withdraw your consent.)
- Legal Obligation. We process your personal information to fulfill legal obligations to which we are subject.
In this privacy policy, we have explained how you can opt out of many types of processing we perform and that you can withdraw your consent, if the processing is based on your consent, at any time. However, if you continue to use our Apps, we will still collect some personal information about you (as described in this privacy policy). If you do not wish for this to happen, you should stop using our services.
Retention
We will retain your information for as long as your account or identifier is active or as long as we deem it necessary for the purposes described in our privacy policy. We will also retain and use your information as long as necessary to fulfill our legal obligations.
Miscellaneous
Children
Depending on your location, you must be of a certain age to use our services. We do not knowingly collect personal information from individuals below the relevant age and do not target interest-based advertisements to such individuals. If you believe we may have information from or about a child under the specified age, please contact us. If it is determined that we have collected personal information from a child under the relevant age, we will delete this information as soon as possible.
Changes to this privacy policy
We will update this privacy policy from time to time and publish the updated privacy policy on this page. Please check this page occasionally to ensure you are familiar with the most current version. Any new policy will take effect from the date of its publication by us, unless we specify otherwise.
Contact
If you have any questions or concerns regarding this privacy policy, including exercising your rights, you can contact us:
- Through our customer service page;
- By email at privacy@neozoa.com; or
- In writing to Neozoa Entertainment, Attn: Amelie Eilken, Fuhlsbüttler Straße 472, Germany.
The data controller is Amelie Eilken, Neozoa Entertainment.
